Failed payments, finally recovered.
Failed payments aren't a workflow problem — they're a decisioning problem. Singula Recovery sits above any billing platform and decides which customers to chase hard, which to chase softly, which to write off, and exactly when to retry — per customer, per failure. We're paid on what we recover.
Deflect. Recover. Triage.
Three of the four live tools form a continuous operational sequence across the lifecycle of a failed payment — running on one Decision Moments engine. The diagnostic that backstops it (the Voluntary × Involuntary Splitter) and three more tools follow in the toolset below.
Scores upcoming billings, refreshes cards silently, deflects the failure before the issuer ever sees it.
Per-customer-per-failure decisioning on the failures that do hit. The right retry, the first time.
Design. Diagnose. Monitor. Interrogate.
Four meta-tools that wrap the operational loop. Design the treatments it executes. Diagnose what it produced. Monitor how it's tracking. Interrogate it through conversation.
Visual canvas for authoring and tuning dunning treatments — retry timing, channel, tone, escalation, deflection — with simulation showing projected impact before any treatment goes live.
The first defensible separation of voluntary and involuntary churn. Diagnostic, reportable, board-ready. Stops operators conflating two drivers that need opposite interventions.
Whole-platform portfolio dashboard. Failed-payment volume, recovery-rate trend, treatment-library effectiveness, voluntary-vs-involuntary split, top movers. The CFO portfolio surface.
Natural-language interface for the failed-payment estate. Segment, interrogate, orchestrate treatment changes — through conversation, not dashboards.
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01
Recovery Web Page
The public face of Singula Recovery. Names decisioning as the empty fourth lane above the billing platforms every operator already uses, walks through the three operator pains it addresses, and routes interested platforms into a 30-minute discovery call. The new Recovery section of singula.com.
Marketing · acquisitionOpen↗ — -
02
Recovery Console
The wedge. Single-screen daily view of failed payments with intelligent retry recommendations, channel and tone selection, and projected recovery against the fixed-schedule baseline. The CFO-facing demo.
Finance ops · daily workbench -
03
Pre-Failure Radar
Predicts which customers' next payment will likely fail and recommends pre-failure intervention — card update prompts, payment method nudges, light-touch retention outreach before the issuer ever sees a decline.
Risk · pre-emption -
04
Bad Debt Triage
Ranks every overdue and at-risk customer by probable recoverability, separates voluntary from involuntary churn, and recommends per-case treatment — chase hard, chase soft, suspend, refer, write off, retain.
Finance ops · case management -
05
Voluntary × Involuntary Splitter
The first defensible separation of voluntary and involuntary churn — diagnostic, reportable, board-ready. Stops operators conflating two churn drivers that need opposite interventions.
CFO · diagnosticsOpen· Pitch· -
06
Treatment Library Designer
Visual canvas for designing and tuning dunning treatments — retry timing, channel, tone, escalation, deflection — with a simulation layer that projects recovery and churn impact before any treatment goes live.
Operations · configurationOpen· Pitch· -
07
Recovery Treasury
Whole-platform portfolio view. Total failed-payment volume, recovery-rate trend, recovered revenue, treatment-library effectiveness, voluntary-vs-involuntary split, top movers. The CFO portfolio dashboard.
CFO · portfolio viewOpen· Pitch· -
08
Recovery Copilot
Natural-language interface for finance-ops teams to interrogate the failed-payment estate, segment customers, and orchestrate treatment changes through conversation rather than dashboards.
Finance ops · conversationalOpen· Pitch·